Frequently Asked Questions
Everything you need to know about shopping with NAF Equine.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 days depending on the destination.
What is your return policy for apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, certain items like base layers and socks may only be returned if the packaging is unopened.
How do I determine the correct size for me?
Each product page features a detailed size guide. We recommend measuring yourself over light clothing and comparing your measurements to our chart to ensure the perfect fit for your riding attire.
Are your equestrian garments machine washable?
Most of our performance wear is machine washable at low temperatures. We recommend washing inside out and avoiding fabric softeners to maintain the technical properties of the fabric.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your package's journey in real-time.